Druid v1.51

Deployment Dates

The table below lists the deployment date of Druid v1.51 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
October 14, 2021 October 14, 2021 October 28, 2021

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

Connector Host Upgrade Recommended!  This release includes features that require upgrade of your Druid Connector Host to the latest version:
  • Mapping text or JSON content response to Druid Entity Field on REST tasks.

What's New

  • With this release, you can integrate Druid chatbots with Oracle B2C Service Live Chat functionality, for cases when chat clients need to be transferred to helpdesk agents who use the Oracle B2C Agent functionality instead of the Druid built-in live agent.

    • For more information, see Oracle B2C Live Agent Integration.

  • Live Chat allows your helpdesk agents to accept client live chat requests automatically within a maximum of 5 active sessions. Once a client initiates a live chat request, Druid automatically connects them to an available helpdesk agent who did not reach the concurrent chat limit and did not request a break.

    • For more information, see Automatically Allocating Clients to Agents.

  • Helpdesk agents are now able to request a break. Agents will be able to enjoy their break only after handling all active chats.
    • Note:  To enable the Break functionality, bot authors need to upgrade the Live Chat Advanced solution (Solutions Library).

    For more information, see Live Chat with Multiple Queues (Step 6) and Multichat v2 for Helpdesk Agents.

Improvements

  • This release introduces new settings offer the bot authors the possibility to easily maintain a web chatbot:
    • New Druid visibility settings enable you easily control if you want to show the chat widget and when you want to show it. They also allow you to show friendly messages to the clients when Druid connectivity issues occur during ongoing conversations.
    • For streamlined client experience, you can perform a health check in the hosting page and display the container element starting the chat window only if the check passes.

    For more information, see Web Chatbot Maintenance.

  • On REST tasks, you can map text or JSON content response to Druid Entity Field.

    • For information about these settings, see Response Settings.

  • The createfile() Druid system function you can use on connectors, performs file name cleanup (escaping special characters) and saves the file dynamically with the filename and extension identified in the file definition.

    • For more information, see Druid System Functions.

Bug fixes

  • Save on UiPath App resets the Orchestrator type combo.